As the Internet of Things (IoT) becomes more and more relevant for businesses, we take a look at the implications it has on device management and IT support.

More and more products and devices are being built with internet connectivity, and to give you an idea of just how this trend is set to continue, Samsung have committed to ensuring all of their products released after the year 2020 are internet ready. What's more, it is estimated that there will be around 24 billion devices connected to the internet by 2020. While most of your company’s technology will already be IoT compatible, you can expect that even more of your business's devices or your employees' devices will be connected to the IoT in the future. This, of course, is very useful, and in theory will help to increase productivity and streamline work processes. Speed and efficiency should be improved for your customers, and your workforce will be much more flexible as the ability to work remotely becomes a much more viable option. That said, there will also be many more challenges posed with an IoT fleet. Here are some of the things you need to think about when it comes to IoT enabled devices in your business...

Data Security

Security is the obvious challenge that companies will face, as there will undoubtedly be an increase in employees using personal devices to access company assets, some of which may be sensitive data. The more touch points you have to the internet, the higher the chance is that you will expose yourself to security threats or data leaks.


You will need to identify and catalogue all the devices which are being used to connect to the internet as part of your business. Not only will this help with security, but it will also be a huge help when it comes time to replace your company IT equipment.

Mobile Management

Once you have recorded all of your company’s internet enabled technology, you should think about management software. Meraki is a mobile device management platform which allows you to track and control features on mobile devices. We explained how Meraki is beneficial to businesses, and how it gives users maximum control over their devices.

IT Policy

A solid IT policy should underpin every decision you make when it comes to your company IT. This needs to be adhered to by employees and should shape the way you manage your IoT devices. Clear guidelines on security and usage should be communicated to your team to help preserve the safety of your IT and the security of your data.

BirchenallHowden provide a number of IT support and IT consultancy services and can help with technology set up, maintenance and management. If you would like to talk to us about your company's IT support needs, please get in touch!

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