A BirchenallHowden ICT Support Agreement is designed with smaller businesses in mind, releasing management from day-to-day administration duties and enabling them to focus on new business growth and development.
A Support Agreement ensures that your company’s ICT is always running smoothly and effectively, minimising any downtime and maintaining systems and servers, both on-site and remotely. We also include Development as part of a client’s support, ensuring that ICT is utilised effectively and systems are in place as your business grows.
Agreements can cover all elements of a client’s ICT, and include one or more servers, networks, desk PCs and laptops, mobile devices, VoIP telephone systems, printers and other peripherals.
Our agreements include, as standard:
- Full system support including workstations, network and server
- On-site time for problem solving
- Remote dial-up access for instant problem investigation and resolution
- Strategy and support meetings
- Full access to our Fault Logging and Information System (FLIS) – see below
- Specialist ICT advice and consulting from accredited advisors
- Future developments and installations available at discounted rates
- Unlimited phone support
The BirchenallHowden Fault Logging and Information System (FLIS) allows clients to track all problems that have been logged, and receive notification via email as steps are taken towards a resolution. It also provides an analysis of all past issues, and how and when they were resolved.
BirchenallHowden can design your support contract specifically, and can include benefits such as regular training workshops on software and new systems, assistance and development of mobile communications and scheduled on-site clinics.
